Payment options
- 25% deposit. Pay 25% of the enquiry total through Stripe Checkout; the remaining balance is agreed in person or in writing.
- Full online payment. Pay the full amount through Stripe Checkout.
- Payment in person. Submit the enquiry without an online payment; details are confirmed manually.
When is an enquiry marked as paid?
For online payment, the enquiry remains pending until payment succeeds. Stripe then sends confirmation to the website, and you receive a separate payment confirmation email.
If payment is incomplete
If you close Stripe Checkout or payment fails, the enquiry is not marked as fully paid. We can resend the link or agree another option.
Cancellation and refunds
Online payment refunds are processed manually after you contact us. If we cancel the walk, the amount paid is refunded in full. For guest cancellations, arrangements take account of the cancellation date, route format and non-refundable costs already incurred.