Final arrangements

Payments and refunds

How tour payments work, when rescheduling may be possible and what to know about cancelling an enquiry.

Price confirmed in advancePayment method agreed in correspondenceRescheduling is discussed individually

How the price is calculated

The price depends on your selected walks, format, duration and participant numbers. The enquiry total updates automatically; we confirm final route details and availability after receiving it.

Payment options on the website

25% online deposit

Pay 25% of the enquiry total through Stripe and the remaining balance in person on the day of the walk. This is the booking form’s default option.

Full online payment

Pay the full amount by card through Stripe Checkout. After successful payment, we receive confirmation and contact you to agree the final details.

Pay on the day

Submit your enquiry without paying online. We check the date, route and party manually, then confirm the details in writing.

How online payment works

Stripe Checkout processes online payments. After you submit an enquiry, the website creates a secure Stripe payment page for your chosen option: a 25% deposit or the full amount.

Stripe accepts card payments. Apple Pay and Google Pay may be available depending on your device, browser and Stripe settings. Paris-Peshkom does not store card details on the website.

After a successful payment, Stripe sends confirmation to the website. You receive a separate payment email, and we contact you again for final tour confirmation.

If payment is incomplete

If you select online payment but do not complete it, the enquiry remains pending payment. The date and format are not finalised until successful payment confirmation or agreement on another payment method.

Rescheduling, cancellation and refunds

Let us know as soon as possible if plans change. We will try to reschedule, considering the guide’s timetable, tickets, transport and seasonal availability.

Refunds depend on the tour format, cancellation timing and actual costs. If we cancel a tour, the amount paid is refunded in full. Non-refundable tickets, transport or partner services already paid for may be deducted according to the providers’ rules.

Online payment refunds are processed manually after the guest contacts us and we check the enquiry. Cancellation on the website does not trigger an immediate automatic refund; we first review the particular booking’s conditions.

Additional expenses

Tickets, transport, food, drinks and personal expenses are included only when expressly stated in the description or confirmed in writing. Otherwise, they are paid separately.

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